Shipping Policy (International)

This Shipping Policy applies to all orders placed through the Nevera Auto International Store, which ships worldwide. Please read this policy carefully before placing your order.

Pricing & Taxes (International Orders)

All prices displayed on the Nevera Auto international store are listed in the selected currency and are tax-free.

Customers are solely responsible for any import duties, customs fees, local taxes, or clearance charges imposed by their country upon delivery. These charges are not included in the product price or shipping cost and are non-refundable.

Order Processing Time

Orders are processed based on product availability and order type.

• Standard products are typically processed within 1–5 business days.
• Orders are processed Monday to Friday, excluding public holidays.
• We do not dispatch orders on weekends.

Custom / Made-to-Order Products: Some products are manufactured or prepared specifically for your order. These items typically require 14–21 days for production. Production timeframes may vary depending on order volume, manufacturing schedules, and component availability.

Shipping Timeframes (International)

Once dispatched, international delivery times vary depending on destination, courier service, and customs clearance.

• Estimated delivery: typically 5–21 business days after dispatch
• Remote or restricted regions may experience longer transit times

All delivery timeframes are estimates only and are not guaranteed.

Customs Clearance & Delays

International shipments may be subject to customs inspections, clearance delays, or additional documentation requirements.

Nevera Auto has no control over customs processes and is not responsible for delays caused by customs authorities, border inspections, or courier handling.

If a shipment is held by customs, it is the customer’s responsibility to liaise with their local customs office and pay any applicable charges.

Shipping Responsibility & Risk

Once an order has been dispatched and handed to the courier, responsibility for delivery transfers to the customer.

Nevera Auto is not liable for delays, losses, or damage caused by:

• Courier service disruptions or peak-season congestion
• Customs inspections or clearance delays
• Weather events or force majeure
• Incorrect or incomplete delivery information provided at checkout

Large & Fragile Items

Certain products, including headlights, body panels, and carbon fibre components, are large or fragile and require special packaging.

While all items are packaged securely, international transit increases the risk of packaging wear or handling marks. Minor packaging damage does not constitute product damage.

Undeliverable & Returned Shipments

If a shipment is returned to us due to:

• Incorrect or incomplete delivery address
• Failure to pay customs duties or taxes
• Failure to collect the shipment

Any additional shipping, handling, or re-dispatch costs will be the responsibility of the customer. Original shipping fees and customs charges are non-refundable.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Please allow time for tracking information to update after dispatch.

Need Help?

If you have questions regarding international shipping, processing times, or delivery estimates, please contact us before placing your order:

• Email: info@neveraauto.com
• Website: Contact Us